We prioritize Customer Satisfaction, and value our customers' opinions and feedback. 

In order to ensure our customers have a smooth journey when shopping Limaz products, we do not allow return or exchange of products even if they are in their safe original condition. These are precautionary measures for the safety of our customers. However, there are a few exceptions to this policy:

1. Products that arrive damaged due to the shipping process.

2. Receipt of a product different from your order.

To report a damaged or incorrectly shipped product, we are pleased to have you contact our customer service through WhatsApp at (+966133433587) or by sending an email to ([email protected]) Please include the shipment number and a photo of the product in your email.

Delivery time:

Within 4 working days, with order reception hours from 8:00 AM to 5:00 PM, excluding Fridays and Saturdays. If there is an error in the customer's information or delivery details, the consumer will bear the additional delivery costs.